Contact Us
If you need help with any aspect of your account, have questions about a game or tournament, or just want to say hello, we're here for you.
Our live chat support is available 24 hours a day, 7 days a week. You can reach us by clicking on the "Live Chat" button located at the bottom right corner of our website. Our team will be happy to assist you with any questions or concerns you may have.
If you prefer to contact us via email, please send your query. We strive to respond to all emails within a few hours, but please allow up to 24-48 hours for our team to process and reply to more complex issues.
Before contacting our support team, we recommend checking out our comprehensive help centre. Our help centre is packed with answers to frequently asked questions on various topics such as account verification, payment methods, and game rules.
If you or someone you know has a problem with gambling, please visit our responsible gaming section for resources and advice. We take the well-being of all our players seriously, and we are committed to providing a safe and enjoyable environment for everyone.
For technical issues such as device compatibility problems, game glitches, or account recovery assistance, please contact us via email.
In the unlikely event that you have any complaints or concerns about your experience with us, please reach out to our support team. We value transparency and fairness in all aspects of our operations.
Our dedicated customer service team is available 24/7 via live chat to assist with most queries on the spot. For more complex issues, you may be asked to submit a ticket or receive assistance via email within the agreed response time frame mentioned above.
To help us resolve your issue quickly and efficiently, please have the following details ready when contacting our support team: account username, game/tournament name (if relevant), and a clear description of your problem.
We offer multilingual assistance in various languages to cater to players from different regions. If you prefer to communicate with us in a language other than English, please let us know so we can accommodate your request as best as possible.
You can reach out to our support team via live chat or email on any device at any time of day. Our website is designed to be user-friendly across all devices, but if you encounter any technical issues with our site, please don't hesitate to contact us for help.
For more complex and sensitive matters that require a higher level of attention, we have an escalation procedure in place. In such cases, your support ticket will be escalated directly to one of our senior customer service managers who will assist you further with the required expertise and care.
